Technika SmartBox8320HD Software Update Information

As of 23 July a new software update v4.7.49-03 for the Technika SmartBox8320HD is now available, to address some of the issues that have been identified so far in the software. In particular:

• Fix for occasional audio drop out during HEAAC-LATM audio format decoding (BBC HD)
• Numerous fixes regarding recording timers and series linking management. Note that the recording manager does use the programme and series information present in the broadcast and tracks the schedule changes in order to delay the start of the recording until the programme actually starts.
• Improvements to the HDD management to avoid corruption which may cause loss of segments of recorded programmes

Other fixes and improvements are listed here: What is the latest software version for the Technika SmartBox 8320HD?

If your SmartBox8320HD is connected to the Internet, you should see the "SW. UPGRADE" menu item when you press MENU. If you don't see it, restart your SmarBox and wait two minutes.

Alternatively, you can use a USB pendrive or memory stick to download the software via your PC and to then upgrade your SmartBox8320HD. See instructions here: How do I upgrade my Technika SmartBox 8320HD

Thank you for your patience and we apologise for any inconvenience.

Sky Player now available to FetchTV customers

Now, with a FetchTV account and a broadband connection you can access great TV from Sky on your SmartBox with Sky Player without a dish, a Sky box or an annual contract.

Find out more about this exciting new service on the Sky Player information page .

Important Information for your SmartBox

Software Update Available for your FetchTV SmartBox

At FetchTV we are always working to improve our service to you, so from time to time we release software updates for your SmartBox that install these improvements.

A new version of FetchTV's software is now available and will install automatically if you follow the link on the main menu of your FetchTV SmartBox. It will only take a few minutes to complete.

This upgrade is designed for both the 7000 and 8000 series boxes and will help improve the performance of your SmartBox, and will also fix a couple issues.

May 2010: This update will improve the performance of your SmartBox and will also give you the opportunity to access Sky Player -- a brand new service on FetchTV.

with recordings that you may have experienced recently with timings, series linking and recording conflicts.

April 2010: Improvements have been made to the USB exporting feature for archiving and storing programmes. Please note you should always follow the instructions on screen and always use the blue button to eject USB storage devices.

March 2010: We have added the ability to set your box to go into standby at the end of a recording, simply press the POWER button while a recording is in progress and the box will go into standby mode when the recording is complete.

Should you have any problems with this upgrade, you can contact our support team on

08450 347 348 or 0871 402 2192 or email them at support@fetchtv.co.uk

UPGRADE NOW to get the most out of your FetchTV SmartBox: